If you are experiencing problems with the
Members Area, please check the following:
DISCLAIMER: Any changes you make to your
computer are done at your own risk. The advice here is provided on
a best endeavour's basis, and CIWEM will not accept any
responsibilty for any consequences arising from changing your
settings. You should review the advice presented and decide whether
you wish to implement it.
I am unable to register, whats
wrong?
Please check all the details you
have entered are correct. If you still cannot register, email support@ciwem.org with as much
detail about the problem as possible, including the type of browser
(Internet Explorer, Netscape, Firefox etc) you are using.
When I try to login, it says "Login
Failure"?
* Please check that you have entered your password correctly (it
is case sensitive). If you have forgotten your password, you can
click on Lost Password? on the login page, and your password will
be emailed to your registered email address.
* If your membership is in arrears, you will be unable to login to
the Members Area. Please email support@ciwem.org to arrange
re-instatement.
When I click Login, nothing
happens
OR
I can login but when I click on anything I am returned to the
Login Page.
This is normally caused by cookie security settings on your
browser. Windows XP Service Pack 2 introduces high security
settings for Internet Explorer, and a popup blocker, which are
enabled by default. If you are on corporate network you should
consult your network administrator. Otherwise check the
following:
These instructions apply to Internet Explorer. If you use another
browser you will need to locate the appropriate settings.
* In Internet Explorer, click on Tools -> Options ->
Privacy.
* The slider should be set to Medium High or lower (A lower
setting is not recommended)
* If you have the Pop-Up blocker, click the Settings button, and
enter "members.ciwem.org" (without the quotes), then click Add.
I'm trying to pay my subscriptions
online, but when I click the Pay Now button, I am returned to the
menu?
This is normally caused by pop-up blocker software. The Payment
screen attempts to open in a new window, and many pop-up blockers,
including Google Toolbar, and the Pop-up Blocker in Windows XP
Service Pack 2 will prevent the window from being displayed. To
disable the Pop-Up blocker that Windows XP Service Pack 2 installs,
do the following:
These instructions apply to Internet Explorer. If you use another
browser you will need to locate the appropriate settings.
*Hold down the CTRL button on your keyboard while clicking "Pay
Now".
If this doesn't work:
* In Internet Explorer, click on Tools -> Options ->
Privacy.
* The slider should be set to Medium High or lower (A lower
setting is not recommended)
* If you have the Pop-Up blocker, click the Settings button, and
enter "members.ciwem.org" (without the quotes), then click
Add.
Alternatively you could disable the Pop-Up blocker by unticking
the box.
To disable any other popup blocker software, such as Google
toolbar, Yahoo toolbar, etc. please refer to the instructions
included with the software.
If you still experience problems, please email support@ciwem.org including as
much information about the problem as possible, including the
browser software and operating system you are using.
