Payment terms and conditions

Conditions of booking

A confirmation email will be sent to you on receipt of your booking. All participants are advised to bring a copy of their confirmation with them on the day, to ensure the fastest possible entry. Where requested a receipt will also be provided.

Event bookings (Conferences/Seminars/Workshops)

For all conferences, seminars, workshops and training events, payment must be received prior the event, should this not be the case payment will be required at registration before entry to the event will be permitted.

From 1 August 2016 we will no longer accept payment via invoice online and therefore the ‘pay later’ option has been removed from our checkout page. Payment for events is to be made at the time of booking using a valid credit or debit card.

Payment via invoice may granted in some exceptional cases. Payment by invoice may be requested by emailing with the booking details. Please note bookings for all CIWEM events require agreement to payment terms and conditions. Please note all events and training bookings where payment is taken via invoice will incur a £25.00 administration fee.

Online learning bookings

In relation to CIWEM online training courses/study units, once the unit has been accessed no refunds will be made. Access to the unit will be ongoing for the duration of the course but is limited to the named individual only (unless a substitute has been previously agreed) and access is only permitted if payment has been received.

Cancellation, postponement and substitution policy

For a refund (minus £40 + VAT admin charge for a conference or £25 + VAT for a seminar), cancellations must be must be made in writing only and received at least 21 days (for a conference) 14 days (for a seminar) prior to the event.

Replacement/substitute delegates are welcome at any time. CIWEM reserves the right to cancel any event. In this case, the full fee will be refunded unless a mutually convenient transfer can be arranged. In the event that CIWEM postpones an event for any reason and the delegate is unable or unwilling to attend on the rescheduled date, you will receive a full refund of the fee paid.

Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. CIWEM reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page.

Online Units cancellations must be made in writing. No refunds can be made less than 14 days prior to the commencement of the unit, although substitutions can be made at any time prior to the start date. Any refunds more than 14 days prior to the commencement of the unit will be charged a £25 + VAT cancellation fee.

Force Majeure

CIWEM shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labour strike, extreme weather or other emergency.

Data Protection Policy

When you book with us your details will be used for normal purposes in relation to the administration of the event or course only.

Delegates will be asked at the time of registration if they would like their contact details added to the CIWEM mailing list.


The organisers do not accept liability for any injuries or losses of any nature incurred by delegates and /or accompanying persons, nor for loss or damage to their luggage and/or personal belongings.